Search FAQ

  • Return Policies

    • Item is on backorder

      We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items.

    • Undeliverable packages (orders returned to us)

      Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.

    • Billing address information is inconsistent with what is on the credit card record

      To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.

    • Restocking Fee

      Returns are subject to a 15% Restocking Fee.

    • Return Shipping Costs

      Return shipping is the customer's responsibility.

    • Outgoing Shipping Costs

      If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.